We hope you are very happy with your purchase. However, if you are not completely satisfied with your order, you have 14 days from receipt of your item(s) to notify Pattern Punch (using the form below) if you would like return an item. You will then have a further 14 days by which to ship the item(s) back.
Please keep in mind that any item sent for a full refund must be returned unused or unworn and in the same condition as you received it.
Please note that it is the customer who is responsible for return shipping fees. It is recommended you use a ‘signed for’ delivery service and obtain proof of postage when you return your package.
Once your return has been received and checked, Pattern Punch will refund the cost of the item(s) plus the delivery charges that were made at the time of purchase*.
*original delivery costs will only be refunded if the WHOLE order is returned, in the case where only part of an order is returned, the original delivery costs will NOT be refunded.
Faulty Items:
In the event that an item received has a defect or something is faulty, please contact us as soon as possible, but within 30 days of receiving the item at patternpunch@gmail.com. We will ensure a solution (refund) or an exchange with a new item (if available) is processed and cover return shipping costs incurred.
To request a return:
Please first read the returns policy above, then:
- Please complete the returns request form here
- After your return request has been confirmed, we will send shipping return instructions and returns address to your email.
- Items must be returned within 14 days after receiving shipping return instructions.
After we have received and checked the returned items, your refund will be processed directly to your original payment method, in no more than 14 business days.
Contact Pattern Punch at patternpunch@gmail.com if you have any queries.
